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Their customer service was awful to deal with and they will NEVER fully return the dress if you are not satisfied!!! We were skeptical to purchase my daughters sweet 16 dress online, without seeing it in person.
The dress came and it was even more beautiful in person than the pictures My daughter is so happy! I was very skeptical of this website due to the overwhelming amount of negative reviews but I had very little money to spend on a prom dress and I needed it as soon as possible. I did not care what the brand was and didn't mind if it wasn't exactly a like the Sherri Hill one so I ordered from here.
It came in very quickly, like they said it would. I was getting nervous because there was no way to get tracking details but its okay because it arrived perfectly. The dress is absolutely beautiful, much better than expected. Its fit was true to size as well. I would totally order another dress from here if I were to go to prom again.
I will recommend this company from now on! Yes I know it looks like a wedding dress hahaha. I was very scared after i read the reviews but kept in contact and the dress arrived just a few days late. I opened the dress expecting a frayed dress that would look terrible, but ended up with the beautiful dress I ordered. It fits my daughter perfectly and is simply gorgeous.
I'm currently fighting just to get my money back from buying one of their poor quality dresses. I wish I would have read these I would have never done business with them. First of all saids shipping is 6 to 8 days on their site but took almost a month to get my dress. It arrived in a dirty looking ziploc bag. The size was wrong and the overall style of the dress was awkward.
Wasn't the same color or quality as the picture posted on their site. There are frays sticking on from the stitching all over the dress and when I looked it over there was a stain on it. The company is located in China so good luck getting a return or exchange. They also take forever to return a message because of the time difference and don't provide a phone number to call. Please don't do business with these people I don't want you to get scammed like I did. Don not buy from this website or use paypal.
Dressy women sucks ass!! Don't waste your money or time on this website. You will be disappointed. My rating doesn't even deserve a one they get a zero. The dress I ordered was nothing it looked like on the website. Color was wrong, size was way too big. Don't order from here. There are other websites that are way better and could get a refund if dress isn't what it seems to be.
You will not get a refund. The dress came dirty and the slits dont line up in the two fabric layers. The dress also came way to big.
They told me I cant return as it is a customer order. I advised I didnt ask fior the slits not to line up nor the dress to be dirty. Now I dont hear back from them. There just to take your money and send you junk. I fell in love with bridesmaids dresses from their site. I am on a tight budget and wanted to make sure I made it easier for my bridesmaids so I ordered 3 dresses dresses are not made according to US sizes they are made in China. When I reached out to compliment them on the dresses and explain that two of them did not fit and if I could PLEASE just exchange them, they responded with barely knowing how to write English and telling me they do not cover returns or exchanges.
I had to research how much I would have to pay to send them back I was willing to pay shipping it They did nothing to help me not I am stuck with two dresses and It is all good karma is real. I wish I had researched this company more. I paid extra to have my dress made to my measurements and when it arrived it was made so badly.
I am unable to wear it. I will try and tell as many people as possible about them and how awful their after sales service is. If you have a dress made to your measurements there is no come back, even if its their fault. Dont whatever you do order a dress from them. It also does NOT look like the photo. I did have to email to get info on my order, but I received my dress in record time after they responded about 2 days.
It does need to be altered but my seamstress says it's no problem. Over all, not bad. I would definitely order again. You absolutely will not be able to return the dress if you are not happy with it. There is no way to contact them. There is no phone number. If you email them it takes them days to get back to you. Do yourself a favor and stay clear of this out of the country website. I wish I could give them a rating below 1. Ordered thinking that what the website stated about business days would hold true.
After 6 business days I contacted them and said it was about ready and I'd get tracking info when it shipped. Never heard or got a thing. Emailed again and again to finally get email saying it shipped and to email back for tracking info if I didn't get it.
Of course I didn't get it, so I emailed and emailed and what do you know I get a tracking number 2 days later. BUT it was just a shipping label, not a tracking order. Homecoming is in two days and now we are scrambling to find a dress. I have requested my money back, but I'm not holding my breath. This is ridiculous no one responds to emails even through PayPal.
My daughter is getting married in 3 weeks and I paid a lot to rush the order and still nothing. This is the worst company and FYI don't use the same dress through other companies online they use the same vendor. This is a nightmare! Do not buy from this company!!!!!! My daughter ordered same dress in 2 sizes with intention to return the one that didn't fit. We received them and she didn't like either of them and we are now stuck with both!
They will not let me return them and I just received them 3 days ago! They are not a good company. Sent me a dress with a broken zipper would not return or exchange. Biggest waste of time and money! Avoid if you do not wand to be tricked. They will not return the dresses for a full refund and they want you to take pictures of the items to send to them as proof, but they would not do anything about it. They wanted me to reconsider in keeping the dresses because if I returned them, the package might get lost in the international mail.
Which meant lose money and no dresses after all. This is a scam, please do not order from this site!! It was just horrendous to deal with this company.
I ordered a clearly tea-length dress and received and over-sized gown! I am 5'5 and I would have needed 4 inch heels just to keep it a gown and not have it touch the floor. My husband is 6 ft. I had to have tea-length for a wedding I was in. Communication with this company is so insane. I was not able to get a phone number and talk to a real person. All was through email. They said their "factory" has the measurements and they were right.
They asked for pictures. They said showed to factory and nothing they can do it was built for the right length and should have been tea-length. Just no talking to them. I think it is a Chinese company as they said the cost to send back to them internationally would be more expensive and advised I sell it on my own. I didn't listen to the reviews and here I am. The dresses are cheap! If you try to return them make sure you request a notification when they receive it.
You can file a dispute with your credit card company but if you dont have proof they received it you may not get your credit back. The dress I ordered was so cheap looking! Scratchy material and fit terrible! Now I cant get my money back!! Ordered a long dress for prom, pic looked great, ordered it and they sent the wrong size.
I ordered a dress using correct measurements according to their size chart. Dress sent to me was approx two sizes too small.
No way was I going to do that. Customer Service then recommended that since the dress was too small, to take it to a local place at my own expense , to sell the dress or have it altered. I wish that I had read the comments regarding this company before ordering. I have filed a dispute with my credit card company. When I tried on my dress, my brother said, "Oh, you bought a dress up!
And like so many other reviews here, they put barrier after barrier after barrier in an attempt to return it. Run the other way -- fast! Basically the same story as everyone else! Spent on a dress that took weeks to get here, looks terrible and cheap and wrong material. They wont take the dress back and admitted that it doesnt look the same as the pixture. Was offered 20 back! Filing a dispute with my credit card company today.
I bought a dress according to the chart on the website. When I got the dress it was way too small. It was small like a childs dress. Then they asked for pictures. I sent them then the song and dance of they used a model to make sure it fit. Also tried to make me keep it. Nobody would buy it at a resell shop.
This has been a nightmare!! Tried to work with the company. Will try disputing with my credit card company. Does anyone have a phone number for this company may I please have it!! I need to talk to a customer service representative. Please do not waste your money ordering from this company. The dresses I ordered doesn't look like the images on the site, the material is poor quality, too short, looks cheap and will need alterations.
The dresses are horrible!!! My daughter's wedding is in 9 days. It took 20 days for the dresses to arrive so now I have 9 days to purchase a dress. I should have known something wasn't right, the dresses arrived in a package the size of a small pillow two dresses. If you are unable to contact the company or the company refuses to given you a refund, contact you credit card company and initiate a dispute Do not let them take your money without fighting back.
Wish I had read the reviews before ordering. Only because I saved the shipping bag otherwise any contact with them is the other website and virtually impossible I'm not home but as soon as I can retrieve the bag I will respond.
Sadly, it's just a home address in China. That's what they will give you. I was only able to get the address after I submitted a claim to my credit card to reverse the charges. I created a claim with photos and my order and the super rude emails that they were sending to me.
Your best option is to have your credit card company retract payment from them. I shipped my bad garment to the China address just so I could feel I did my part, but they never responded that they received it. You are lucky you got your money back I couldn't get mine back and now has been too long to go through the credit card sadly. Stuck with an orange cone colored dress that cant be resold anyways because of how poorly not symmetrical it is either.
Plus the emails I got from them were not completely English. I wish I had seen this all long before and didn't loose that money. Call your Credit Card Company right away. Ask to speak to the Fraud Dept. They can stop payment and refund your money. Capital One was wonderful. Thank God for that.
What a horrible experience. I wouldn't even give this dress to Good Will. Hope it works out for you. I was not happy with my dresses purchased from them, they didn't fit, were awful colors and were too costly to return Learn from our lessons!!!
I honestly was soo busy with our wedding chores instead of returning back I donate them to Salvation Army bc they would not Take back. Beside I would loose 50 percent of plus 89 dollars shipping back. Cancel your order while you can! Any of these positive comments are lies!
This company should be sued!
Switching to BridalLive is Easy
36 reviews for DressyWomen, stars: "I never complain and this is my first time writing a review. DO NOT WASTE your money!! I was skeptical, but my daughter had her heart set on this dress for senior year of homecoming and we could not find it anywhere else. The dress is literally falling apart straight out of the terrible excuse for packaging! And the company is being questioned under the United States of America law in regards to counterfeit goods and products! Autoalivedress Here you will find one of a kind dress at inexpensive price with 5 stars service.