Been waiting for my parcel for 1week for past 3 days been told it be here tomorrow etc. The list can be checked via this page.
Find any UK contact number
If you are not happy with the response, you can escalate the matter to the MyHermes customer relations team. This is a step by step guide that will show you exactly how to find Herms and myHermece customer service numbers — through their official website. You have to email them. It is almost impossible to get them on the phone. The customer service number only prompts you to choose options and to go online for a solutions to your problem. Live chat cuts out every 30 seconds as it is in india and the connection is intermittent.
I will be looking for delivery service. They do not keep to their agreements. My Hermes absolute rubbish telephone customer service why can you not even speak to an actual person you need to get this sorted I have been directed back to the website 3 times if I could find the answer on the site err…. What a complete and utter shambles………….. Whare is my parcel this is terrible saying they tried to deliver for two days and av been in home but nothing so who ever has my parcel enjoy it am taking this further and writing to papers.
How do I get my parcel back? This seems like legalised robbery. The is no regress from Hermes who are very unhelpful and have contact number.
No need to become a burgular these days…. I am very disappointed that such a large company cares so little about their customers. I have been trying to contact hermes for 4 days now with no success. Their Web chat is not helpful. I have written 2 emails since Friday and I got no reply. I have paid for a service but nothing has been done yet. I would not recommend anyone to use hermes for anything. They do not knock to your doors, they simply leave your parcel outside behind the bin etc.
Today, I received a damaged parcel opened previously and sealed , when I realised it the driver was gone. When I opened parcel my item was damaged ripped off and I believe that it was made on purpose by the courier, as for the last time I told him of due to a high number of living parcels outside my house while I was in. November 11, at I have spent all morning trying to contact Hermes to return a parcel. I have tried two different shops to drop my parcel off , but neither shop could scan the bar code.
I am concerned that the return date for the goods to be returned by will run out. Not sure what to do now!! My Hermes service is stealing Co.
I have never asked for my parcels to be left at the back gate. Especially when my neighbours were all in. Thanks very much to Hermes. Useless on a biblical scale. Will try again later. Been waiting for my parcel for 1week for past 3 days been told it be here tomorrow etc. The tracking is useless after 48hrs it told me my parcel is at local depot from 4am on December 2nd I then called Hermes and they called the courier.
They got back to me and reassured me my parcel would defiantly be here tonight. Again they called the courier. Hermes delivery operative left a note with no contact details or to arrange a time just a date. I find this unsatisfactory. A courier collected my parcel but did not scan it or leave a receipt now tracking says my parcel is still awaiting collection, I emailed customer services yesterday with no response.
They have lost my parcel and refuse to do anything. It is a service these guys just fob you off no wonder there is phone number to talk to a person. The courier left a receipt that the parcel was behind bin, but was not there.
I checked the tracking and appeared as signed for customer. I contacted Hermes online and they did not help me, just told that the parcel was delivered at my address. I asked to my neighbors and no one took it. So, the parcel disapears and there is no proof that it was really delivered because they do not get any signature, Simple as that.
I have called to track my parcel. How ever if one of my dogs get injured by a parcel coming over my gate…. Courier said that he is trying to deliver my office overlooks the drive.
Waited in all day What is the number to talk to a person regarding my parcel they say they have delivered it but this is a lie. We were both at home and it could not possibly go through the letter box as stated. You can check for the contact details of the nearest parcelshops to your area simply by entering the postcode or town name in the box at myHermes parcelshop page.
The parcel shops are open for 7 days a week for the quick and easy service. The deliveries are mostly made within working days, Monday to Friday, 8am — 8pm, and Saturdays, 8pm — 5pm.
A complete list have been given for the prices of the couriers, and the parcelshop prices via myHermes prices page. You have been provided an entire of parcel packaging tips to be followed and what not to be done via myHermes packaging guide page. Even a range of packaging videos have also been uploaded to make sure that your courier reached safely. If the payment has not been made, you can easily cancel the shipment. If you have paid for the courier, then you can make an online cancellation if it is before 10pm on the day of ordering.
A refund will be made five working days. If it is after 10pm, then you need to contact the myhermes customer service team via myHermes shipment collection page. If you have problem with your internet, you can cancel the shipment by calling on The cancellation form can be downloaded from the website www. You can link the Shopify online solutions with the myHermes account to make the courier process more easy and simple.
You can start the service by signing in the account via myHermes shopify link. All the related information can be checked by visiting the myHermes shopify page. You can submit an online claims form if the parcel has been lost or damaged. The claims form need to be completed and submitted online by signing in the account via myHermes claims process page. You can check the desired information by visiting the myHermes claims process page. The claims process takes around 14 working days from the day of the receipt of the form.
The claims can also be filed by calling on following number If you need to know for the myHermes customer contact centre opening timings whether for social portals, telephone or web chatting , for international parcels and for the parcelshops in Christmas, the entire details has been provided in the myHermes christmas information page.
Generally the delivery takes 3 to 7 working days worldwide. You can easily trace the parcel by using the myHermes order reference number. The international orders are processed by Parcel2Go. If you need to make a claim for a refund, you need to contact the myHermes live help team via myHermes international link. To check the details for the job opportunities, you can visit the myHermes careers page.
If you are looking to be a self employed courier, you can check the information in this page. The company has a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction.
For any of your complaints regarding the services, you can contact the MyHermes customer service department at the myHermes complaints customer services number The team will immediately investigate into the matter and will provide a final response.
If you are still not happy with the solution, the complaint will be reviewed by the myHermes customer relations manager and he would provide his decision within 5 working days.
Uk Phone Numbers
Contact myHermes For myHermes shippers and myHermes parcel recipients please find the best contact options below: If you have a general enquiry please contact us on web chat or email. Call the number to be connected to myHermes Call costs £ per minute with a minimum charge of £ plus your phone company´s access charge. Myhermes Customer Service Direct Number: Calls to this number will cost you 7p per minute and your phone company’s access charge Call This .